VIRTUAL CONFERENCE | September 4 - 5, 2024 EST/US

Join us for our first annual Ticketure User Group. The two-day virtual event is built around a live agenda that includes keynote speakers, educational sessions, user networking, and more. The TixTrack team and client organizations will be demonstrating how to utilize Ticketure to its greatest potential. We look forward to learning, collaborating, and building our Ticketure community.


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Agenda

All dates are in US/EST and sessions are subject to change without notice.

Agenda

time iconSeptember 5, 2024 10:00

Would You Like Some Slime with That?

Wondering how to generate more revenue with upsells? This high-energy session explores how Sloomoo Institute uses Ticketure to exceed their 2023 sales in record time.

Presenter(s): '

Nicholas Kratochvil - Director of Digital, Sloomoo Institute

Facilitator(s):

Sasha Pearce - Director, Customer Success, Ticketure

time iconSeptember 5, 2024 11:05

Show Me the Money!

Wondering how to handle all things accounting? Join Ticketure financial experts in this session to explore reporting, recs and the general ledger dashboard.

Presenter(s): 

Nale Uhl - Chief Finance Office, Union Station Kansas City, Inc., 

Heather Hart - Vice President for Digital and Technology, The Huntington - Library, Art Museum, and Botanical Gardens

Melissa Pattee - Director of Enterprise Systems, Oregon Museum of Science and Industry

Facilitator(s): 

Brian Stallings - VP of Product & Customer Success, Ticketure

TBD

time iconSeptember 5, 2024 12:00

Lunch Break

time iconSeptember 5, 2024 12:30

Email Confirmation Overhaul

Looking to overhaul or enhance your email confirmations? Join this interactive session to hear real-life examples of some creative ways organizations have leveraged our email confirmation logic to ensure recipients are always getting the right message at the right time. 

Presenter(s): 

Jean Anderson - Consultant/Ticketing Systems Administrator, Union Station Kansas City

Facilitator(s): 

Brian Stallings - VP of Product & Customer Success, Ticketure

time iconSeptember 5, 2024 13:35

Fraud Mitigation Options

Having issues with fraud and chargebacks? Ticketure’s Fraud Team is here to explain your options for adding additional mitigation and protection with Stripe. 

Presenter(s): 

Brien Latumbo - Disputes & Fraud Prevention Manager, TixTrack

Facilitator(s): 

Sean Free - Chief Operations Officer, TixTrack

time iconSeptember 5, 2024 14:30

Maximize Revenue with Ticketure

Find out how other clients use dynamic pricing to increase revenue and save time with easier-to-configure pricing options. 

Presenter(s):

Sara Schiller, Co-Founder, Sloomoo Insititue

Nick Francis - Owner, ​​Fear Columbus Haunted Houses

Michelle Brylczyk - Director of Ticketing Operations and Guest Services, Meow Wolf

Tara Fjillen - Director of Membership & Business Systems, Philadelphia Zoo

Facilitator(s): 

Brian Stallings - VP of Product & Customer Success, Ticketure

time iconSeptember 5, 2024 15:35

The Price is Right!

Looking to optimize your pricing structure or interested in dynamic pricing, find out how in this session covering Ticketure’s new price library functionality. 

Presenter(s): 

Jess Raudenheimer-Free - Product Owner, Ticketure 

Facilitator(s):

Brian Stallings - VP of Product & Customer Success, Ticketure

time iconSeptember 5, 2024 16:35

Ticketure Fireside Chat & Wrap Up

You’ve asked for and here they are, bring the marshmallows, chocolate, and all your questions.

Thank you for attending TC’24 we invite you to a Live Q&A to close out an epic event!

Presenter(s): 

Michael Arya - Chief Revenue Officer, TixTrack

Steven Sunshine - Chief Executive Officer, TixTrack

Andrew Reid - Senior Vice President Engineering, Ticketure

Brian Stallings - VP of Product & Customer Success, Ticketure

Facilitator(s): 

Sasha Pearce - Director, Customer Success, Ticketure

time iconSeptember 4, 2024 10:00

Welcome

Join us as we kick off the 1st Annual Ticketure User Group!

Presenter(s): 

Steven Sunshine - Chief Executive Officer, TixTrack

Michael Arya - Chief Revenue Officer, TixTrack

Facilitator(s): 

Sasha Pearce - Director, Customer Success, Ticketure

time iconSeptember 4, 2024 10:35

Did You Know Ticketure Can Do This…

Explore many lesser-known configuration options to help make Ticketure work best for your business needs.

Presenter(s): 

Sarah Goodson-Anderson, Manager of Implementation, Ticketure

Amanda Fraser, Senior Ticketing Services Representative, Ticketure

Facilitator(s): 

Sasha Pearce - Director, Customer Success, Ticketure

time iconSeptember 4, 2024 11:30

Access Denied - Staff Groups and SSO to Secure Ticketure

We will cover the Staff management features within Ticketure and how to implement single sign-on with Entra or Okta. 

Presenter(s): 

Karin Bamesberger, Ticketing Services Representative, Ticketure

Facilitator(s): 

Brian Stallings - VP of Product & Customer Success, Ticketure

time iconSeptember 4, 2024 12:00

Lunch Break

time iconSeptember 4, 2024 12:45

What Have We Been Up To?

Join us as we take a look back at features delivered in the last 18 months and take a sneak peek at the current Ticketure Roadmap.

Presenter(s): 

Oksana Oliinyk - Product Manager, Ticketure

Facilitator(s): 

Brian Stallings - VP of Product & Customer Success, Ticketure

time iconSeptember 4, 2024 13:35

Salesforce Strategy

Curious about Salesforce and Ticketure Integration? In this panel session, we will host some of our clients using The Ticketure Connector to discuss best practices.

Presenter(s): 

Lori Buchowicz - Software Product Manager, Griffin Museum of Science and Industry

Joshua Meehan - Director, IT, Solomon R. Guggenheim Museum

Michael DiMaio - CRM Administrator, Center of Science and Industry    

Facilitator(s): 

Arasch Fatemi - Vice President, CRM Integrations, Ticketure

time iconSeptember 4, 2024 14:35

Operation Kibana

One of TC’24’s most highly anticipated sessions. Step into the world of data analysis and learn how to leverage Kibana to help make reporting easier.

Presenter(s):

Brian Stallings - VP of Product & Customer Success, Ticketure

Facilitator(s): 

Sasha Pearce - Director, Customer Success, Ticketure

time iconSeptember 4, 2024 15:35

Ticketure Solutions - Sharing Your Success Stories

Hear from some Ticketure clients as they present ways Ticketure revolutionized their business. 

Presenter(s): 

Katie Cadena - Director of Visitor Services, Kentucky Derby Museum

Rachel McLane - Director of Ticketing & Application Solutions, Center of Science and Industry (COSI)

Facilitator(s): 

Sasha Pearce - Director, Customer Success, Ticketure

time iconSeptember 4, 2024 16:35

Ready For a New Look?

Get ready for a new UX experience. This session previews the new POS & CMS v2 coming to Ticketure.        

Presenter(s): 

Jess Raubenheimer-Free - Product Owner, Ticketure 

Roy Muir - Senior Designer, Ticketure

Facilitator(s): 

Andrew Reid - Senior Vice President Engineering, Ticketure